Terms and Conditions

Purchases and Preorders


International Warranty

Each timepiece is warranted against manufacturing defects for 12 months from its date of purchase, provided it's purchased from us and registered within 30 days of purchase. 

For every valid warranty claim we will, at our discretion, repair or replace the timepiece or, if that isn't commercially reasonable, provide comparable replacement. 

The warranty doesn't cover damage that, in our opinion, is caused by wear and tear, surface treatment (polishing, chemical patination, etc.), accident or mishandling, and will be void if the item was handled differently from the instructions in the user manual or by an unauthorised third party.

The warranty is not extended to complimentary items, straps, accessories and case finish. In particular, leather is a natural material and may have scars and marks even during shipment. 

For valid warranty claims made within 5 days upon receipt, we will pay all shipping costs. For all other warranty claims, you shall bear the cost of shipping the timepiece to us.

Shipping & Customs Clearance

Shipping is free ( within the  CONUS only )when you buy from our online shop (this website). 

We ship from United States, and to most countries and locations. Items in stock are typically shipped in 3 working days (Monday to Friday) after we receive your payment. Shipping confirmation with tracking number will be sent to you via email.

Timepieces are shipped internationally via USPS Priority Service, and the shipment usually takes 2-8 working days to reach you. You can contact us to discuss alternatives.

Our price doesn't include taxes, which your local customs authority may require you to pay. As different countries have different tax rates, contact your customs authority or courier for more information.

For customs declaration we state the actual item description and value, unless you provide specific instructions during checkout. We're not responsible if the item is held by customs.

We're not liable for delay, damage or loss arising from transit or customs clearance.

Refund

At this time we do cannot offer refunds on timepieces purchased. We may make exceptions to this rule at our discretion.  If a refund is issues at the discretion of the Mitchell Timepieces it will be subject to a restocking fee of 40%. 

Preorder

All preorders are subject to a 50% deposit. For preorders made via our online shop, we'll send you an email confirmation after we receive your preorder. At a later date, when stock is available, we'll email you to complete the purchase.

Production timelines are estimates and we're not liable for delays. 

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